What Channel Is Stingray on Rogers Tv
- VivienM
- Deal Fanatic
- Aug 27, 2004
- 7466 posts
- 902 upvotes
- Toronto, ON
Dec 7th, 2020 2:19 pm
codernaut wrote: ↑ I guess the question is should I be trying to get an offer on digital, or are they only making offers for Ignite? I suppose I can just set the cancellation date and try to find out...
I would flip the question around - do you want Ignite?
- #44662
- Eren93
- Newbie
- Nov 6, 2016
- 92 posts
- 57 upvotes
Dec 7th, 2020 2:30 pm
codernaut wrote: ↑ Boy, I just realized I've been getting fleeced. I had forgotten to check the bill since the last time I called in about an offer, and realized that my credits are up.
Currently I have:
- Gigabit Unlimited
- Digital Cable, Popular package, 1 box (rented)I've been paying $138 (after tax) thus far, but it looks like with the credits ending, this is going up to $271(!). There is Bell FTTH in the area (I'm in London ON, I have the cable sitting unused by the panel). What's the best option to get another deal here? I don't necessarily mind moving to Ignite if that's how it has to be, but here's my criteria:
- Gigabit Internet
- Mostly the same channels (at least TSN/SN)
- At least the one box, but would like to expand to three (there is a cable outlet at each TV, and Wifi easily reaches all areas well. Also aware of the "temporary" limit on two Ignite boxes for new/upgrade installs).By the looks of these recent posts, I should set a cancellation date for 3-4 weeks from now, and then await a winback call? Should I try to get the same deal on the current service, and then just add my extra boxes, or should I push for something with Ignite?
Call today and see what deals you have available - upgrade if good deals are available (set the date to when your discount expires). Call again a day before your discount expires and see if there is a better deal just for your account. If you aren't pleased begin searching for a new ISP.
- #44663
- Lexington
- Jr. Member
- Jul 7, 2007
- 129 posts
- 62 upvotes
Dec 7th, 2020 2:56 pm
Neverhood wrote: ↑ Nice. Was this through regular customer service and do you have Bell Fibre Internet available in your area? So far stuck with the $140 deal for a similar package, no home phone (although gigabit internet over 500u)
We do have Bell Fibre Internet available, but it's still very limited (15mb/s, was Bell's offer).
This was through regular customer service. And I told them I planned on cancelling.
- #44664
- VivienM
- Deal Fanatic
- Aug 27, 2004
- 7466 posts
- 902 upvotes
- Toronto, ON
Dec 7th, 2020 3:13 pm
Lexington wrote: ↑ We do have Bell Fibre Internet available, but it's still very limited (15mb/s, was Bell's offer)
That's not fibre Internet. It may be "Fibe", but "Fibe" is a marketing term that doesn't imply fiber to the house...
As far as I know, at least in Ontario/Quebec, everywhere where real fibre is available, up to gigabit is available.
- #44665
- jmhlin
- Jr. Member
- Feb 25, 2007
- 194 posts
- 50 upvotes
- Thornhill
Dec 7th, 2020 3:16 pm
Lexington wrote: ↑ We do have Bell Fibre Internet available, but it's still very limited (15mb/s, was Bell's offer).
This was through regular customer service. And I told them I planned on cancelling.
That is not ftth, it is the dsl. your area does not have pair bonding either. that is why they cannot go to 100mbps. Fibe tv will use about 8mbps per receiver and about 25mbps per 4K receiver. If Bell can only offer 15mbps and your household has more than 1 people or planning to stream 4K. You have no option but stay with Rogers. If you use their website to add fibe tv, their website will adjust the available internet speed because their system will deduct fibe tv required bandwidth and display max internet bandwidth they can offer to your house.
- #44666
- Gregore
- Jr. Member
- May 16, 2016
- 158 posts
- 93 upvotes
Dec 7th, 2020 4:30 pm
It's funny, I put my neighbour's address in and fibe is there, I put mine in and it is not available. We live in a semi.
- #44667
- dxbender
- Sr. Member
- Jan 4, 2008
- 746 posts
- 352 upvotes
- Mississauga
Dec 7th, 2020 5:36 pm
Typical Rogers....
The person I was dealing with had issues applying my new deal to my account, said they'll have someone look into it and it should be resolved within a day or two.
Fast forward a week, no resolution, I'm still being billed my higher amount. It should literally take seconds, minutes at most, to change info on an account to apply the new promo. No new equipment needed.
Gonna have to go through chat all over again to get this resolved. The amount of hours I've probably spent talking to them, if I opted against working to take time off to talk to them, I'd probably have lost more money than I'd be saving.
- #44668
- TheSlav
- Deal Fanatic
-
- Mar 17, 2006
- 5209 posts
- 3222 upvotes
Dec 7th, 2020 5:57 pm
So I called the other day to do a "scheduled cancelation" but I didn't realize my product bundle discount isn't expiring until Jan 6th. When I talked to the cancelation person, I asked if he can cancel my Home Monitoring as well. He was like "I don't deal with that", I asked if he can give me a number for the right department that deals with Home Monitoring cancellations and he said he didn't have a phone number?
Does anyone know or have the phone number for Home Monitoring cancellations?
Also, why contact for any Rogers reps?
- #44669
- jmhlin
- Jr. Member
- Feb 25, 2007
- 194 posts
- 50 upvotes
- Thornhill
Dec 7th, 2020 8:20 pm
Gregore wrote: ↑ It's funny, I put my neighbour's address in and fibe is there, I put mine in and it is not available. We live in a semi.
Bell rolls out the ftth with super slow speed. 5 minutes walk from my house in the same neighborhood has ftth but my area has fttn up to 100mbps without fibetv. I will switch anyway and give it a try. $70 more per month is a tough pill to swallow.
- #44670
- angel_wing0
- Moderator
-
- Mar 23, 2004
- 45645 posts
- 11526 upvotes
- Markham
Dec 7th, 2020 8:43 pm
just noticed it on my bill, argh damn rogers.
- #44671
- joe2k1
- Deal Addict
- Jan 11, 2002
- 1606 posts
- 752 upvotes
- Midland
Dec 7th, 2020 9:19 pm
I'm on those digital boxes still, the nextbox. It looks like in the last 15 pages most people are either on Ignite plans or being asked to switch over to Ignite with a decent discount. For those on Ignite what are some of the pros and cons assuming you had the nextbox setup previously?
- #44672
- 927123
- Newbie
- May 16, 2010
- 45 posts
- 12 upvotes
Dec 7th, 2020 9:31 pm
New customer looking for just a Gigabit Internet deal. m1t area. Please PM, thanks!
- #44673
- dxbender
- Sr. Member
- Jan 4, 2008
- 746 posts
- 352 upvotes
- Mississauga
Dec 7th, 2020 9:44 pm
joe2k1 wrote: ↑ I'm on those digital boxes still, the nextbox. It looks like in the last 15 pages most people are either on Ignite plans or being asked to switch over to Ignite with a decent discount. For those on Ignite what are some of the pros and cons assuming you had the nextbox setup previously?
Pros:
On demand is way better on Ignite
Flex channels on Ignite which means you can swap in/out specific channels for each other, possibly making lower tier packages more worth it depending on what you watch
You can access recordings on any box (if you have multiple boxes), through the app, and even download recordings to your phone so you can watch the recording somewhere with a weak wifi connection(or dont wanna use up mobile data)
Less cables around your house (you just need one to connect to the internet modem, the boxes dont need cables, which leads to no cables splitting which could weaken signals, which is what used to happen at my house with digital, cable splitters inside my house AND in the Rogers box outside)
Voice remote for ignite so you can change channels or find stuff without needing to manually navigate your way around the menus
Price/deals are better on Ignite plans (imo, this is THE selling point. If you can get digital for the same or less than ignite, keep it. If Ignite is cheaper than digital, switch)
Cons:
Nextbox PVR recording menu is way better looking and easier to navigate
Nextbox runs directly on cable vs Ignite which runs on internet connection
Poor wifi connection will impact your viewing of shows
For those who have home phones, caller ID no longer shows up when watching tv
I liked the old digital remotes are better than this new ignite one. Buttons felt better, although a plus for ignite is that buttons light up. You have to press the OK button when changing channels, compared to old way where you enter number and it just changes.
No clock on the ignite boxes (can easily be fixed by simply buying some cheap clock at dollarama, although if power ever goes, you have to fix time on it, compared to digital boxes which always had THE time synced to the second)
Everything's still new so theres definitely features missing on ignite that may or may not ever come
- #44674
- Dinamo2016
- Sr. Member
- Sep 13, 2016
- 831 posts
- 1364 upvotes
- GTA
Dec 7th, 2020 10:15 pm
^ I can't stand the new remote and also having to press ok to change the channel. I've searched online but I don't think there's any way to not have to press ok.
- #44675
- dxbender
- Sr. Member
- Jan 4, 2008
- 746 posts
- 352 upvotes
- Mississauga
Dec 7th, 2020 10:23 pm
Dinamo2016 wrote: ↑ ^ I can't stand the new remote and also having to press ok to change the channel. I've searched online but I don't think there's any way to not have to press ok.
Theres no way to basically do anything different from how its programmed. Only thing you can customize are the time skips. 30 forward and 15 back, which I do like.
Of course, Rogers will advertise that more features are coming soon, but that won't happen. It'll take a year before a new update, only to find out that new feature they added let's you do something pointless like showing you how many days until a recording will be deleted.
I want TV call display, ability to choose how long the light on the remote stays on (it's at 3 seconds right now, so you have to move it again to light back up), being able to view the tv guide without it covering the entire show you're watching, better recording menus (I dont even know what series I have set to record, especially if theres no episode upcoming).
- #44676
- SuperGT
- Member
-
- Jul 1, 2005
- 280 posts
- 71 upvotes
- Toronto
Dec 8th, 2020 3:40 am
Long story short, has anyone ever dealt with the office of the president for a "bait and switch" situation? My original tv plan was the VIP Digital + HD specialty channels, I was willing to downgrade for a better price. I went on myrogers account and dealt with a CSR via chat. She recommended a 150u + popular tv bundle. I asked if it includes two channels I wanted, she doubled check and said yes. I also asked if the price is a 12/24 promo, she said no it's ongoing, no discounts/promos will expire, other than the occasion price increase. I agreed and signed up. Two days later got it installed, I check for one of the channels that I ask about, not subscribed. Called customer service said it is not included, but will give it free for 12 months. Told her that not what I signed up for, and to check for notes on the account. Said no mention of the channel I want to be included for the price agreed on, so I forward her a copy of the chat transcript. She said the best she can do is 12 months free. I told her I wanted to go back to my old original tv plan, she said can't because it is not an in-market plan. Asked for her supervisor, same BS, the best he can do is 24 months. After arguing for a while, I called him out for bait and switch and going to file a complaint with the CRTC, he then said he'll escalate it to the office of the president's department.
So what are my options or how should I negotiate? I prefer going back to my original tv plan and ask for the gigabit internet for $53 for 24 months instead of 12.
- #44677
- dirk
- Sr. Member
- Oct 13, 2001
- 583 posts
- 81 upvotes
- Fredericton
Dec 8th, 2020 7:47 am
I have had similar situations with Rogers in 2 prior cases, in both cases I got what I was promised but it did take some work to escalate. Once my cases reached the OotP and I provided details of the offers I was given things were resolved quickly. If you have the details (proof) in writing I suspect they will work with you to get a satisfactory resolution.
SuperGT wrote: ↑ Long story short, has anyone ever dealt with the office of the president for a "bait and switch" situation? My original tv plan was the VIP Digital + HD specialty channels, I was willing to downgrade for a better price. I went on myrogers account and dealt with a CSR via chat. She recommended a 150u + popular tv bundle. I asked if it includes two channels I wanted, she doubled check and said yes. I also asked if the price is a 12/24 promo, she said no it's ongoing, no discounts/promos will expire, other than the occasion price increase. I agreed and signed up. Two days later got it installed, I check for one of the channels that I ask about, not subscribed. Called customer service said it is not included, but will give it free for 12 months. Told her that not what I signed up for, and to check for notes on the account. Said no mention of the channel I want to be included for the price agreed on, so I forward her a copy of the chat transcript. She said the best she can do is 12 months free. I told her I wanted to go back to my old original tv plan, she said can't because it is not an in-market plan. Asked for her supervisor, same BS, the best he can do is 24 months. After arguing for a while, I called him out for bait and switch and going to file a complaint with the CRTC, he then said he'll escalate it to the office of the president's department.
So what are my options or how should I negotiate? I prefer going back to my original tv plan and ask for the gigabit internet for $53 for 24 months instead of 12.
- #44678
- Gregore
- Jr. Member
- May 16, 2016
- 158 posts
- 93 upvotes
Dec 8th, 2020 9:55 am
jmhlin wrote: ↑ Bell rolls out the ftth with super slow speed. 5 minutes walk from my house in the same neighborhood has ftth but my area has fttn up to 100mbps without fibetv. I will switch anyway and give it a try. $70 more per month is a tough pill to swallow.
True, but I am literally in the same building as them. It is a 5 second walk from my door to their door.
- #44679
- anthonylam
- Newbie
- Jan 2, 2013
- 16 posts
- 2 upvotes
- Markham
Dec 8th, 2020 10:40 am
Looking for a field agent. Hoping to switch account to my wife's name to sign up for a new account. Thanks
- #44680
- bird
- Newbie
- Jun 9, 2007
- 58 posts
- 106 upvotes
Dec 8th, 2020 11:58 am
After two weeks of dealing with Rogers. Waiting for the boxes to be shipped out then finding out they couldn't find my order number in the system. Really didn't want to switch to Ignite. Was holding out long as possible but they finally got me to switch.
Old plan
$130 + Tax
Gig internet - Premium Cable
Home Phone - Own 4 Recivers
New Deal
Ignite TV Premier+Gigabit Ultd+Home Phone
5 Ignite Boxes
12 months promo
$128.99+tax
Tried to get Rogers to waive the BS $29+tax Ignite Express Setup fee charge but they couldn't. Was getting better deals using Facebook messenger chat instead of the main rogers live chat. Goodluck
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What Channel Is Stingray on Rogers Tv
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